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Still have questions? FAQs

Once you receive your at-home lab test, please follow the instructions provided to register your test. Once sample(s) are sent to one of our CLIA certified labs, it will take approximately 3 weeks for your results to be returned, during which time you will receive information on how to schedule your one-one-one health coaching call.

No, please wait until your menstrual cycle is complete before collecting urine sample to ensure it is not contaminated.

All at-home lab tests expire 6-months from their purchase date. To ensure you will receive your results, please be sure to send all samples for completed lab tests prior to the 6-month expiration date. Unfortunately, there can be no returns or replacement lab tests sent after the 6-month time frame.

Please remember to register your labs prior to sending your sample to the laboratory.

We have compiled thorough FAQs for our at-home lab tests, which you can browse here:
https://faq.equi.life/en-US/articles/at-home-lab-testing-faq-14490

For additional questions, you can contact us at support@equi.life.

If you have a more specific question about your sample collection you may reach out to the lab directly to better guide you - each instruction sheet has the contact information available to get your questions answered promptly!